Cancellation policy
Subscription Cancellation Policy
This policy explains how the subscription option for The Deep Collagen Ampoule works and how to cancel it.
What you are signing up for
- If you choose the subscription option at checkout, your order repeats automatically on the delivery schedule you selected.
- Each repeat order is charged to the payment method you used at checkout, at the subscription price shown at checkout.
- It continues until you cancel. There is no minimum number of orders and no cancellation fee.
How to cancel
Two ways, both of them quick.
From your account. Sign in, open Subscriptions, click the subscription you want to end, and use the Cancel subscription button. You confirm once and it is done immediately. We email you a confirmation.
Or email us. Write to hello@officialexo.com from the email address on your order and tell us you would like to cancel. We action it within one business day and confirm in writing.
- No phone call is ever required.
- You do not have to give a reason.
- We will not put you through a retention offer to make you repeat yourself.
- Pausing, skipping a delivery, and changing your delivery schedule work the same two ways.
Timing
Cancel at least 2 days before your next scheduled charge date. If you are not sure when that is, email us and we will tell you.
If you cancel after a renewal has already been charged, that order is covered by our 30-day money-back guarantee. Email us and we will send return instructions, and we refund you in full once it arrives back with us. Return postage is paid by you.
After you cancel
- No further charges are made.
- Any order already placed and shipped still arrives, and is still covered by the 30-day guarantee.
- You are welcome to subscribe again later. Nothing is held against your account.
If we change anything
If we change the subscription price or schedule, we will email you before it takes effect so you can cancel first if you want to.
